Overview
At The FlowerCart, customer satisfaction is our top priority. If you are not satisfied with your purchase, please review our refund policy below for information on how we can assist you.
Refund Eligibility
To be eligible for a refund, your item must meet the following conditions:
- The product is defective or damaged upon arrival.
- The product does not match the description or customization you requested.
- Claims must be made within 24 hours of receiving the item.
Non-Refundable Items
Certain items and circumstances are non-refundable:
- Change of mind after the order has been processed or delivered.
- Delivery delays caused by incomplete or incorrect addresses provided by the customer.
- Products that have been used or tampered with.
Process for Refunds
To initiate a refund, please contact us at:
📧 Email: [email protected]
📱 Mobile: 0962 422 4085
Provide your order number, proof of purchase, and photos of the item if applicable. Our team will review your request and respond within 48 hours.
Late or Missing Refunds
If your refund has been approved but you haven’t received it yet:
- Check your bank account again.
- Contact your credit card provider—it may take some time for the refund to be posted.
- Contact your bank. Processing times vary.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].
Cancellation Policy
Orders can only be canceled within 1 hour of placement. Once the preparation of your bouquet has begun, cancellations will no longer be accepted.
